womens clothes in shades of white and grey hanging on copper hangers on curtain rod

ThredUP Reviews: Is the Online Consignment Store Worth It?

Getting rid of clothes and want to try to make some money from selling your clothing online with ThredUp? Consignment stores are the best way to easily get money for your old clothing. What if you don’t have a consignment store near you, though – or the time to go to a thrift store? ThredUP is an online consignment store offering to buy your clothing and sell gently used clothing online.

But is thredUP worth it?

After I saw the online resale shop promoted on nearly every blogger’s site that I knew, I was intrigued. Why were so many people suddenly writing about thredUP clothes and how wonderful the online consignment store was?

So I decided to do a thredUP review that wasn’t sponsored.

I had a lot of really nice clothes that I no longer fit into anymore and I wanted to make some money off of them. So I decided to try to sell clothes to ThredUp. Here’s what happened.

This article has been updated most recently in March 2021. Over the years, there have been more than 200 comments of real-life ThredUp reviews from other people who sold clothes to thredUP and how much money they made. Be sure to scroll down and read their comments, too!

denim jackets hanging on clothing rack

ThredUP Consignment

I tried selling some of my Express clothing on a private Facebook group for my HOA community. A few things did sell for about $30-40 profit. I sold Forever 21 dresses for $5 each, and my Express clothing for $10 each.

There was still a huge pile of clothing left, though, including Express pants, shorts, tops and more. And it was all in really good shape. Some stuff was barely worn. I am pretty gentle with my clothing. In fact, there are still things from high school in my closet that I can wear. That’s how little wear and tear my clothes get. Especially my dress clothes (I work from home after all. My dress pants might get worn 10 times a year.)

I wanted to make some money from selling my clothes. That’s when I heard about ThredUp.

What is ThredUp?

Before I start telling you about my experience selling clothes to ThredUp, you might be wondering what ThredUp is.

ThredUp is an online thrift store. Or you might call it an online consignment store. Either way, it’s a website that buys used clothing from you and sell clothes to buyers online. You can just sell to the website, or you can just buy from the ThredUp thrift store. You don’t have to do both.

You can buy discounted clothing via their website, www.ThredUp.com, or via the ThredUp app.

It is a sustainable way to buy clothes, since you are purchasing previously worn clothing.

Online consignment store thredUP buys your clothes for cash. But is it worth it? Here's how much I REALLY made from selling my clothes online.

Selling Clothes on thredUP

So, I ordered a free Clean Out bag to sell my clothes to ThredUp. (In April 2020, the Clean Out bags or mailing label for your own box are free. However, the secondhand resale shop once charged for these bags. So be sure to look on their site to see their current policy, which changes frequently, in case there is a ThredUp clean out kit cost.)

Thredup Clean Out Bag Fee Structure

I filled the Clean Out bag with what I couldn’t sell on my own and hoped for some money for selling my clothes. I knew that ThredUp is very picky when it comes to accepting clothing, but they don’t send your clothing back that they won’t sell unless you pay them a fee. For instance, I had some clothes from Synergy Organic Clothing, too, but I knew (based on thredUP’s guidelines) that there was likely no way they’d take them. I decided to keep those items to donate to charity instead.

ThredUP will take women’s clothing; children’s clothing – both boys and girls; handbags; shoes; plus size clothing and maternity clothes.

How Does ThredUp Work?

Once you decide to sell your clothes to the online thrift store, you will request a ThredUp Clean Out Bag. This is a large bag that they send you that you will stuff with all of your clothes that you want to try to get money for. Alternatively, you can use your own box and request a free mailing label to send them your clothes. Up to 15 lbs. can be in each package.

Not all of your clothes that you send to ThredUp will be bought. In fact, ThredUp clearly states that with their Quality Standards they only accept an average of 40% of clothing sent to them. So your odds of actually making money on a piece of clothing is 4 in 10. While you might *think* that your clothing will definitely be accepted because it’s in mint condition, don’t be so sure. (You’re definitely going to want to read all of ThredUp reviews in the comments section for real-life stories about this!)

Will you get back the clothes that ThredUp doesn’t accept? No, not unless you pay for the option, which is $10.99 (April 2020 pricing). Otherwise, the great quality clothing that they say they won’t take will be given to other sellers to sell, or used in their ThredUp Rescue Boxes. Poor quality clothing will be given to textile recycling partners to recoup money.

thredup payout estimator

Clothing that is accepted for sale will be on consignment for up to 60 days (for what they call Value or Mall brands) or 90 days (for Premium and Designer brands).

You get paid if your clothing sells.

What if your clothing doesn’t sell? What does Thredup do with the clothes?

You can choose to reclaim your clothing. Otherwise the clothing becomes the property of ThredUp.

ThredUp Estimator

When I sold my clothes to ThredUp, there was no examples of the payout. Now, there is now a Payout Estimator on the thredUP website. It gives general examples of what you could expect to receive from selling your clothing.

I think you’ll be shocked if you put in some of your clothing brands into they calculator and see how much is being offered. In a search during April 2020, here’s what the ThredUp Payout Estimator was saying:

  • JC Penney Khaki Shorts: $0.48
  • Old Navy Jeans: $0.90-$1.47
  • Express cardigan sweater: $1.08-$1.26
  • LC Lauren Conrad Casual Dress: $1.92-$2.43
  • Athleta Active Pants: $7.09-$7.87
  • Calvin Klein Cocktail Dress: $11.88-$15.00

I can’t fathom getting paid $1 or $2 for a piece of clothing rather than donating it in my community to an underprivileged women trying to reenter the workplace.

 ThredUp Processing Time for Clean Out Bags

After I sent in my big bag of a clean out kit, I waited. And waited. And waited.

Yeah, it took about 30 days. I sent my bag in on August 6. My credit wasn’t processed until September 10.

Over the years, nothing has changed. In fact, it might take even longer for ThredUp to process your donation.

As of April 2020, ThredUp processing times are up to 7 weeks. That’s almost 2 months before you even know if you can make any money! Of course, if you want to pay the company some money, they’ll let you know sooner. If you want to pay $16, then your clean out kit will be processed in one week.

Does ThredUp Sell Shoes?

Yes, they do!

ThredUp takes shoes, including women’s and kids. For children’s shoes, they take both boys and girls.

I’ve personally found quite a few good pairs on never worn Vionic shoes on the site. Just like everything, their shoes used to be a better value. Now a lot of the shoes I like are about the same price as I could get on the company’s website with a good sale.

Does ThredUp Take Men’s Clothes?

After seeing how awesome the clothes and shoes are that come in the mail from ThredUp, my husband often asks if he can buy clothes on the consignment store.

Unfortunately, no he can’t.

ThredUp does not take mens clothes or shoes, so they won’t pay for men’s clothing and they do not sell men’s clothes. I don’t know why they don’t sell men’s clothes. Maybe men just don’t shop as much online? I think it’s a wasted opportunity for donating clothes.

ThredUp Payout Options

If your clothes do sell, you can get your payout in three different ways (after a 14 day window has passed):

  • PayPal credit (with a 2% processing fee deducted)
  • Cash back via Stripe
  • Shopping credit at partner brands, such as Athleta

Related Posts:

ThredUP Reviews for Selling Clothes

After I sent in my bag and waited for a while, I was shocked at the payout they said I would get. My massive polka dot bag of high quality, name brand clothing only scored a grand total of $7.40 of thredUP credit (back then, they used to give you credit in the store as an option). That’s all.

WHAT?!?!?

Yeah, I was pretty upset.

That’s less than $2 per item.

Here’s what was accepted – only 4 items.

Online consignment store thredUP buys your clothes for cash. But is it worth it? Here's how much I REALLY made from selling my clothes online.

For less than $8, I would have rather donated all of my things to a local thrift store who could have made three times that money for worthy programs for the needy.

The amount was truly an insult.

Especially when the pants were now selling for $18.99 (that’s just ONE of the items):

Online consignment store thredUP buys your clothes for cash. But is it worth it? Here's how much I REALLY made from selling my clothes online.

Wondering what clothes I sold to ThredUp? Here’s the clothes that I sent in a Clean Out bag. They all had no rips. No sweat stains. No pilling on most items. Hardly any wear or tear on most. All were Express except for the lemon dress:

Online consignment store thredUP buys your clothes for cash. But is it worth it? Here's how much I REALLY made from selling my clothes online.
Online consignment store thredUP buys your clothes for cash. But is it worth it? Here's how much I REALLY made from selling my clothes online.
Online consignment store thredUP buys your clothes for cash. But is it worth it? Here's how much I REALLY made from selling my clothes online.
Online consignment store thredUP buys your clothes for cash. But is it worth it? Here's how much I REALLY made from selling my clothes online.
Online consignment store thredUP buys your clothes for cash. But is it worth it? Here's how much I REALLY made from selling my clothes online.
Online consignment store thredUP buys your clothes for cash. But is it worth it? Here's how much I REALLY made from selling my clothes online.
Online consignment store thredUP buys your clothes for cash. But is it worth it? Here's how much I REALLY made from selling my clothes online.

Is ThredUp Legit?

Once you receive a very low amount of money for great clothing that you sent in, or you find out that most of your clothes weren’t accepted, you will likely start asking yourself is ThredUp legit?

Many people have wondered that. Especially not knowing why clothing is rejected or where the clothing is being sent.

As the world’s largest fashion resale platform, ThredUp is partnering with many notable fashion brands in collaborations. In 2020, the online thrift store had partnerships with the Gap, Macy’s, Banana Republic, Athleta, J.C. Penny and J. Crew.

According to Forbes, the company received more than $300 million in funding.

From a business standpoint, yes ThredUp is a legitimate company that employs hundreds of people and receives investment funding.

Is Thredup Good?

Now, that’s a very personal question with a very personal answer. Whether you see it as good or not depends on how you use the online thrift store.

Will I ever use thredUP again to sell my clothes? No.

I would rather sell my clothing in local stores, through online groups that I know and love, or donate to worthy charities.Thre

Most ThredUp reviews that I read all end up with the same story of people expecting to make a decent amount of money by selling their clothes, but being shocked with how much they actually receive months down the road.

So it depends on your expectations and how you are using the thrift store.

If you just want to get clothes out of your house, it’s a great way to get rid of them without having to drive to a consignment store or donation center. Keep in mind, many donation centers will pick things up at your door, too, if you arrange for a pickup.

However, if you think that selling half of your wardrobe will help pay for a vacation or pay off debt, you might be sadly mistaken. If you are comparing ThredUp vs. Poshmark, you will likely find that Poshmark will give you more money. Here’s more websites where you can sell your clothes online.

Online consignment store thredUP buys your clothes for cash. But is it worth it? Here's how much I REALLY made from selling my clothes online.

You also better have ponied up for some high end brands to begin with. They are very label conscious and brand oriented. I personally don’t like that, because paying a high price for name brand clothing doesn’t mean anything.

I want great clothing, no matter what the brand tag says.

Is buying clothes on Thredup good? It depends.

There are a lot of really great prices to be had. It depends on if there is a sale, and how much the seller is pricing their clothing, shoes and accessories for. However, I have found that the really good deals of name brand clothing that used to be plentiful a couple years ago are now long gone. Much of the name brand clothing is priced higher than what I could buy it for with a sale or discount in another store or online website.

However, there are deals to be had, definitely. And I do buy some clothing in the thredup clothing store.

If you want to see what thredUP is like, I’d suggest buying clothes with the company before trying to sell them your clothes to see how it is.

Have you ever used thredUP? What did you think???

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310 Comments

  1. Super slow service (takes forever to ship, regardless of the shipping method you choose), if it even ships at all! They cancelled numerous of my orders for no reason and no explanation at all (customer service offered no help at all)! I had 3 “bundles” and my 4th order was separate, where I paid the premium shipping price to have the items delivered in a timely manner. They decided to combine my bundles and the separate order and it took over 2 week for the orders to ship and another week to deliver. I needed those items for my vacation but despite the fact that I paid for separate shipping, I found it after I returned from my vacation. One of my orders was delivered to my neighbors house and they did nothing about it! I contacted customer support and even FedEX, but neither of them did anything about it! I had to walk up to all of my immediate neighbors house and start asking if they received my order because after A MONTH I still haven’t received it! Than, when I had a return, they took 20 days after receiving it to process the return! The items description is inaccurate! “New with tags” means it has the plastic string on, the one that used to hold the tag, but no tag, therefore, no guarantee that it’s new! Their customer service is useless! When you contact them, they will reply with a generic and non relevant answer and no communication after that! I sent them pictures of the item that didn’t match the description (I ordered a size small blouse and received a large sweater), but received no reply after that (it was a “non returnable” item). It’s ridiculous what they can get away with! It honestly doesn’t worth the trouble!!

  2. Thredup is a total scam. They canceled both of my others (equaling $125) right away and sold the clothes to someone else at a higher price. There is no real customer support, and no number to call. All the person on the chat (Vera, robot?) could say and she is sorry about my items. When I confronted her about the legitimacy of the site, she left me on read and never replied. Not to mention there is NO WAY Tto delete your debit card or personal information from the site.

  3. I used to use Thredup many years ago when they first started, I really liked it, got good payouts, and got great prices on clothing. Now I am shocked at the prices they have for clothes and the minimal amounts they give people. I sent in hundreds of dollars worth of maternity clothes and got a payout of $25. Whatever. So I figure I will use that money on some clothing for the baby, it’s cheaper than new right? WRONG! Holy cow. Their prices for baby clothes are asinine for used clothing. If I wanted to spend $15 on a pair of Carter’s baby pants, I would go to Carter’s and buy them new, oh and also they would be cheaper because of in-store coupons and sales. None of the brands they are selling sell their clothes for full retail value on websites or in stores, so why I am I paying that much for used clothing then? I am all about recycling and not buying new, but I am not going to support these prices. So for my $25 it looks like I will get TWO items of used clothing for a baby. And I am done with thredup from now on. For the small payouts, the least they can do is also reflect that in their pricing of the items.

    1. Kayla, I too have seen the prices of clothing rise higher. It used to be super cheap and great value. Now, I can literally use sales and coupons, as you do, and get the same thing brand new for less money. I’ve seen the same Calvin Klein dresses new in Marshall’s for less than what ThredUp is selling them for used online. You need to be a savvy shopper if you are seeking prices that are great, for sure!

  4. I really should have read these reviews before I sent three huge bags of clothing and shoes to them. I sent a Stella McCartney blouse in perfect condition and they didn’t list it for sale. This says to me that someone kept it. I probably sent 40+ items that were in great shape and they only listed a few. I am furious and am having my attorney send them a letter to either send the Stella back or list it.

  5. So GLAD to find this post! I’ve had a bag lying around for at least a yer and decided to finally fill it with all the stuff I had listed on Poshmark that was moving too slow. We’re moving and I just want to get these things out now. I was keeping in mind I might only get a few dollars but had absolutely no idea how bad it really was. My experience with Thred-Up as a buyer hasn’t been good either. I made a purchase for a “like new” item that was FAR from it. I ended up donating it right away since I only paid a few dollars to start. The thing though that really annoyed me with them is THEIR mark up. I saw a bracelet I really wanted, however, I noticed in one of the pictures there was a price tag on the item for $3.99… the item was listed for $10!!! I wrote them to let them know they may have had a clerical error and got a response back saying they would look into it. A full week later the item was still there marked up, and I still wanted it, so I replied to that email and even offered to buy it for $5. I never heard back so I tried starting a new email… and yet still never heard back. The next day the picture with the price tag was gone. I was on the fence after my purchase experience whether I wanted to try again, but the price tag thing… that’s when I decided to never purchase from them again. After reading this thread and a couple of others I found, the deal is sealed. SHAME on #threadup .

  6. Whew! Glad I found all these reviews. I was a little skeptical about ThredUp’s whole process and pretty much everyone’s comments confirm my fears. Thanks for everyone sharing about their experience – will try local consignment shop and continue to donate to my favorite thrift stores here in town who do a lot of non-profit work.

  7. They scammed me also. I sent in a huge bag worth about 1200.00. It contained 2 breaks new formal dresses and 3 pair of designer jeans that were worn less than 5 times….I got 3.38. I had to pay to get most of my clothes back….over half of my clothing they tossed. I think that they need to be legally looked at.

  8. TredUP is out for profit only! #Tredup I am deleting my account and will not be recommending this company to anyone. #theft #shoplifting #BBB

  9. I could go on and on about the scam known as ThredUp… just look at the BBB website and you’ll see hundreds of complaints. There should be a class action lawsuit against this company. I don’t even care about getting my money/items back at this point, I simply think they need to be out of business.

  10. If you want to buy cheap clothing, ThredUp can be great. If you want to sell, however, you will probably feel ripped off. This is my quandry with ThredUp. Over the past couple of years I built up a nice wardrobe with gently-used clothing and accessories purchased from their site. However, when I donated two large bags of (mostly designer, hardly used) clothing I made about $12. Many items were not accepted and they give you no reason for it. They will probably claim that the clothes weren’t up to their standards but in my case, I know these items were in excellent shape. It makes you wonder if employees ever steal things for themselves. I hate to say it, but it does make you wonder, My emails received canned responses. So now I do not want to give them anymore of my time or business. Sad really, they used to seem like the best thing since sliced bread. But I can’t stomach how awful it feels to feel ripped off.

    1. Taby I agree! A great place to shop for clothes, especially name brands. But as far as making money on them, not at all. It’s a quandary. By buying from them, you are supporting someone not making a decent amount off of their consigned clothes.

    2. Why buy clothes if the clothes your are buying are from people they ripped off? Terrible company. Unethical. #tredUP should be put out of business. There are so many legit 2nd hand stores that are really helping communities and also allowing shoppers to make a satisfying purchase.

  11. I sent A LOT of new men’s clothes, clean hardly uses brand names worth a lot! NOTHING!! I received nothing.. do not send them anything. their prices went up and you might as-well go to sales at stores. NEVER shopping here again!! I just got one thing to use my money and I forgot what it was because I have not received it! its been over a month!!

  12. I’m not sure that donating to charity is a better option; charities have a high markup on their clothes and privileged folks buy many of the “good items” before they make it to the needy. On that note, the prices on many of the dresses on ThredUp were actually less expensive than Goodwill so I would imagine ThredUp is helping people who might not be able to afford new clothes…as well as giving the environmentally conscious shoppers a way to upcycle and minimize the carbon footprint.

    1. The thrift stores in my area often have sales and you can get clothes for $2-3. So I’m not sure how a charity would be more expensive than ThredUp. It depends on what type of store you buy from. Goodwill tends to have the higher prices among thrift stores. I’ve never seen privileged folks somehow buy clothes before others. It pretty much depends on when they are put on the sales floor. And I’ve seen prices for similar, brand new clothes at stores in cities. So the concept of paying less by buying online only works sometimes. I’ve gotten brand new clothes for less than what ThredUp is selling from the same manufacturer. There is no one answer for the best price on clothing.

      1. I buy from them, but since I spend little on clothes and need few it has simply been a time killer during this ‘pandemic lock down’. had a couple of duds, but since I always go low ticket it’s no matter. When the Goodwill is open and I have the time they are my preference, when I lost weight and dropped 2 sizes that it where I picked up jeans and other slacks for $4. or less

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